Social awareness, according to science journalist Daniel Goleman, is one of the four domains of emotional intelligence. Besides the competencies of organisational awareness and service orientation, empathy is the one on the forefront. Understanding others certainly helps to build trusting relationships, but is empathy the magic skill to know what others really think?
Social Awareness refers to how people handle relationships and awareness of others’ feelings, needs, and concerns.
Daniel Goleman, www.danielGoleman.info